Returns and claims to Kjaerulf Pedersen a/s go through one form — the claim form in our quality management system. Fill it in, and enclose a copy of the record with the shipment.
Open the claim form →The form is titled “Complaint” — it is the same form for returns and claims.
Product type, KP SO number, number of items, the date the failure was detected, and your own reference number — the form asks for all of them.
Describe the nature of the failure and attach photos or documents if relevant. Submit the claim directly in the form — open the claim form →
Print or save the submitted record and enclose a copy with the shipment — the record must travel with the goods.